Please contact us to assist you with your claim.

We are here to help take the pressure off you and your business:

Fill in our Claim Form

Call us on: 1300 542 573

Email your handling broker on their SMART email address.

The best way to provide your claims information is on our claim forms here and email to your handling broker:

  • Contract Works Claim Form
  • Electronic Equipment Claim Form
  • Fire, Storm, Tempest or Water Damage Claim Form
  • General Claim Form
  • Glass Claim Form
  • Machinery Breakdown and Fusion Claim Form
  • Marine Transit Claim Form
  • Motor Vehicle Accident Claim Form
  • Pleasure Craft / Hull Claim Form
  • Professional Indemnity Claim Form
  • Public & Products Liability Claim Form
  • Specified Items, Tools of Trade or Transit Claim Form

You can also complete the general claim form below or contact your dedicated SMART Business Insurance broker who will inform you about the information you need to provide for the insurance companies.

SMART Business Insurance

Smart Business Insurance Pty Ltd.
Level 3, 9-11 Claremont Street
South Yarra VIC 3141

How we help you with a claim:

  • Responsive claims handling.
  • Advise you on what information you’ll need to provide the insurer with.
  • We represent you with the insurer to maximise your claim.
  • Interpreting policy wording for you.
  • Challenging insurers to view you claim fairly.
  • Expediting the claims process.
  • Arranging your cheque.

How you can minimise your risk.

  • Take whatever action possible to minimise damage.
  • In the case of theft, burglary, and malicious damage, notify the police.
  • In the case of liability, do not admit liability (your insurer will)
  • Report any claims promptly.
  • When in doubt, consult with us. We’re here to help you.


Smart Business Insurance have no power to authorise claims.

However, our experience and assistance can help you when you have a claim.

Emergency Claims Contacts

Should you require emergency assistance or advice out of our office hours:

24 hr Insurer Claim Hotlines

  • AIG 1300 030 886
  • Allianz Australia Insurance 131 000
  • Zurich Australian Insurance 131 687
  • SES State Emergency Service 132 500
  • CGU Insurance 13 24 81
  • QBE Insurance 1800 023 387
  • VERO/Suncorp 13 18 13
  • Hollard (02) 9253 6600
  • Brooklyn Underwriting (02) 8270 1790
  • High St 1800 096 829
  • Chubb (03) 9242 5111