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Smart Business Insurance
Complaints & Disputes
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Our company understands the customers’ rights include the right to raise a dispute or a complaint in order to seek an appropriate solution.
Smart Business Insurance is an Authorised Representative of United Insurance Group which holds a current Australian Financial Services Licence No: 327131 and is responsible for the financial services that Smart Business Insurance provides to you.
Please contact Smart Business Insurance if you have any complaints about our services;
1300 542 573 and ask for the Complaints Officer
Or
The Complaints Officer
Smart Business Insurance
Level 3, 9-11 Claremont Street
South Yarra VIC 3141
Clients not satisfied with our services should contact UIG’s Complaints Officer:
Complaints Officer
United Insurance Group
Suite 306, 365 Little Collins Street,
Melbourne, Victoria, 3000
If your complaint cannot be resolved to your satisfaction by United Insurance Group , you may lodge a complaint with the Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001
Insurance Brokers Code of Practice:
We also subscribe to the Insurance Brokers Code of Practice. Copy of the Insurance Brokers Code of Practice can be found at www.niba.com.au for more information.
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