Smart Business Insurance
Complaints & Disputes

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Our company understands the customers’ rights include the right to raise a dispute or a complaint in order to seek an appropriate solution.

Smart Business Insurance is an Authorised Representative of United Insurance Group which holds a current Australian Financial Services Licence No: 327131 and is responsible for the financial services that Smart Business Insurance provides to you.

Please contact Smart Business Insurance if you have any complaints about our services;

1300 542 573 and ask for the Complaints Officer

The Complaints Officer
Smart Business Insurance
Level 3, 9-11 Claremont Street
South Yarra VIC 3141

Clients not satisfied with our services should contact UIG’s Complaints Officer:

Complaints Officer
United Insurance Group
Suite 306, 365 Little Collins Street,
Melbourne, Victoria, 3000

If your complaint cannot be resolved to your satisfaction by United Insurance Group , you may lodge a complaint with the Australian Financial Complaints Authority



Phone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001

Insurance Brokers Code of Practice:

We also subscribe to the Insurance Brokers Code of Practice. Copy of the Insurance Brokers Code of Practice can be found at for more information.

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